Past Incidents

Beginning: 17.09.2024 – 10.00 PM

Ending: 18.09.2024 – 05.00 AM

Impact: 1x call cut during the switchover on Trunk (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover (max 5 min).

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

EDIT 2.00 PM

The situation is back to normal. Despite evidences, we have not yet received any confirmation from the incumbent about the root cause of the disturbance.   Our team will remain vigilant in the coming hours.

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EDIT 1.45 PM

we notice some improvement of call terminating. Still waiting for third parties feedback  

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Beginning: 13.09.2024 – 1.10 PM

Ending: 13.09.2024 – 1.40 PM

Impact: General telecom disturbances on Belgian market (fix and mobile)

Dear customer, dear partner,

Please note that since 1.10 PM today, we have noticed a general outage on Belgian telecom network, both fix and mobile.

At this stage, we can confirm that Sewan infrastructure is not the root cause of the issue, but suffers from a third party outage that we are currently investigating.

More information will be provided later today.

Best regards;

SEWAN technical team

Beginning: 10.09.2024 – 10.00 PM

Ending: 10.09.2024 – 11.30 PM

Impact: 1x call cut during the switchover on Trunk (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team