Past Incidents

Beginning: 23.09.2024 - 9.00 AM Ending : 24.09.2024 - 12.00 AM

Impact: Mobile ordering

Dear customer, dear partner,

We would like to inform you that since 9:00 AM, we have encountered an issue with our Sophia plateform, which has already been identified. No ordering action on the mobile is currently possible. In case of emmergency, please send an email to support@sewan.be.

We apologize for the inconvenience.

Best regards;

SEWAN technical team

Beginning: 19.09.2024 - 5.00 PM Ending 19.09.2024 - 10.30 PM

Impact: Voicemail

Dear customer, dear partner,

We would like to inform you that since 5:30 PM, we have encountered an issue with our V2 platform’s voicemail functionality, which has already been identified. To resolve this, we will be conducting scheduled maintenance tonight between 11:00 PM and 12:00 AM.

We sincerely apologize for the inconvenience.

Best regards;

SEWAN technical team