Past Incidents

Monday 4th November 2024

[SEWAN] Technical maintenance - 04.11.2024, scheduled 1 month ago

Beginning: 04.11.2024 – 10.00 PM

Ending: 05.11.2024– 01.30AM

Internal ref: DTCAB-5401

Impact: internet not available for max 1 minute

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on access links. The goal is to fix MTU L2TP to 1452.

During this timeframe, service will be interrupted for a maximum of 1 minute.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Monday 28th October 2024

No incidents reported

Sunday 27th October 2024

No incidents reported

Saturday 26th October 2024

No incidents reported

Friday 25th October 2024

No incidents reported

Thursday 24th October 2024

[SEWAN] Technical maintenance - 23.10.2024, scheduled 1 month ago

Beginning: 23.10.2024 – 11:00 PM

Ending: 24.10.2024 – 05.00 AM

Impact: Voice cut

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on Sophia VoIP platform.

An interruption of a few minutes is to be expected during this intervention (Trunk and Hosted Telephony).

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Automatic porting tool [SEWAN] Unexpected disturbances - 25.10.2024

Beginning: 25.10.2024 – 4.00 PM

Impact: Routing not adpated on Proximus side

Dear customer, dear partner,

Due to an internal issue, Proximus is unable to adapt our routing immediately after porting. We advise you to not launch it for the moment, and will let you know as soon as the problem is solved.

Sorry for the inconvenience.

Regards.

...............................

Best regards;

SEWAN technical team

Wednesday 23rd October 2024

No incidents reported

Tuesday 22nd October 2024

No incidents reported

Monday 21st October 2024

No incidents reported

Sunday 20th October 2024

No incidents reported

Saturday 19th October 2024

No incidents reported

Friday 18th October 2024

No incidents reported

Thursday 17th October 2024

No incidents reported

Wednesday 16th October 2024

No incidents reported

Tuesday 15th October 2024

Mobile service [SEWAN] Unexpected disturbances - 15.10.2024

Beginning: 15.10.2024 - 4.00 PM Ending : 15.10.2024 - 4.40 PM

Impact: Mobile - No data

Dear customer, dear partner,

For about 30 minutes we have been experiencing disturbance on DATA.

The issue is under investigation.

...............................

Best regards;

SEWAN technical team

Monday 14th October 2024

No incidents reported