All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 16.12.2025

Beginning: 16.12.2025 – 08.00 AM Ending: 16.12.2026 – 12.00 AM

 

Impact: Backups and restores not available

 

Dear customer, dear partner,

 

We'll perform a maintenance on Cloud Datacenter. Data backups and restores will be suspended during the intervention, but virtual machines in production will remain functional.

Best regards,

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

 

SEWAN Technical Team

Past Incidents

Friday 22nd August 2025

[SEWAN] Technical maintenance - 22.08.2025, scheduled 3 months ago

Beginning: 22.08.2025 – 11.00 PM

Ending: 23.08.2025 – 03.00 AM

 

Impact: interruption on Sophia Trunk and Hosted Telephony.

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Wednesday 20th August 2025

[SEWAN] Technical maintenance - 20.08.2025, scheduled 3 months ago

Beginning: 20.08.2025 – 11.00 PM

Ending: 21.08.2025 – 02.00 AM

 

Impact: interruption on Sophia Trunk and Hosted Telephony.

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, several interruptions in communications of 15 minutes are to be expected.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 18.08.2025, scheduled 3 months ago

Beginning: 18.08.2025 – 11.00 PM

Ending: 20.08.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on all firewall clusters.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Tuesday 19th August 2025

No incidents reported

Monday 18th August 2025

No incidents reported

Sunday 17th August 2025

No incidents reported

Saturday 16th August 2025

No incidents reported

Friday 15th August 2025

No incidents reported

Thursday 14th August 2025

No incidents reported

Wednesday 13th August 2025

No incidents reported

Tuesday 12th August 2025

General communicate service [SEWAN] Unexpected disturbances - 12.08.2025

Beginning: 12.08.2025

Impact: COLT porting services and eligibility are currently unavailable

 

Dear customer, dear partner,

 

We would like to inform you that an incident has been affecting COLT since 12.08.2025. As a result, number porting operations and and FTTO eligibility are temporarily unavailable.

 

We have contacted COLT to receive updated information, but are still waiting for their feedback. Consecutively, please do not try to launch porting request from COLT, as they will probably be rejected or not handled.

 

We will keep you updated as soon as new information is available.

 

Best regards; SEWAN technical team

Monday 11th August 2025

No incidents reported

Sunday 10th August 2025

No incidents reported

Saturday 9th August 2025

No incidents reported

Friday 8th August 2025

No incidents reported

Thursday 7th August 2025

No incidents reported

Wednesday 6th August 2025

No incidents reported

Tuesday 5th August 2025

No incidents reported