All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 22.04.2025

Beginning: 22.04.2025 – 10.00 PM

Ending: 23.04.2025 – 01.00 AM

 

Impact: 1x call cut during the switchover on Centrex and Contact Experience (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Past Incidents

Thursday 16th May 2024

[SEWAN] Technical maintenance - 16.05.2024, scheduled 11 months ago

Beginning: 16.05.2024 – 11.00 PM

Ending: 17.05.2024 – 03.00 AM

Internal ref: DTCAB-4944 - DTCAB-4945

Impact: disconnection/reconnection of access links

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on our network infrastracture. With the aim of always being up to date, we will upgrade our core routers 1 and 2 at Brussels.  

During this timeframe, a disconnection/reconnection of L2TP is expected.  

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Friday 3rd May 2024

No incidents reported

Thursday 2nd May 2024

No incidents reported

Wednesday 1st May 2024

No incidents reported

Tuesday 30th April 2024

No incidents reported

Monday 29th April 2024

No incidents reported

Sunday 28th April 2024

No incidents reported

Saturday 27th April 2024

No incidents reported

Friday 26th April 2024

No incidents reported

Thursday 25th April 2024

Centrex Sewan [SEWAN] Unexpected disturbances - 25.04.2025

 

Beginning: 25.04.2024 – 2.51 PM

Ending: 25.04.2024 – 5.01 PM

Impact: Sophia Hosted telephony issues

 

Dear customer, dear partner,

Since 2.51 PM, we notice disturbances on Sophia Hosted Telephony.

The root cause of the issue has been identified at our Broadware infrastructure, due to an SBC switchover.

The situation has been fixed at 5.01PM today.

 

Best regards;

SEWAN technical team

Wednesday 24th April 2024

No incidents reported

Tuesday 23rd April 2024

No incidents reported

Monday 22nd April 2024

No incidents reported

Sunday 21st April 2024

No incidents reported

Saturday 20th April 2024

No incidents reported

Friday 19th April 2024

No incidents reported

Thursday 18th April 2024

[SEWAN] General information 18.04.2024

Dear customer,

As you know, your IT security is at the heart of our daily concerns. Therefore we would like to inform you that we have recently been alerted by the Belgian telecoms regulator (BIPT, the Belgian Institute for Postal Services and Telecommunications) to a suspected identity theft fraud, more commonly known as the "President scam" or "fake bank transfer orders".

Several press articles have already reported on this new modus operandi.

This form of fraud involves the sending of fraudulent transfer requests by ill-intentioned individuals posing as members of your company or legitimate suppliers. These scams can result in significant financial losses. Sometimes, these fraudsters manage to take control of one or more mailboxes within the targeted company, then send their invoice on behalf of a company decision-maker to reinforce the credibility of their pitch.

To protect yourself, we advise you to be particularly vigilant when receiving transfer requests, systematically verifying their legitimacy. Be sure to validate all transfer requests with reliable sources, using verified communication channels and confirming transaction details with the parties involved.

Please do not hesitate to contact our Customer Success team if you have any doubts about a transfer request or if you would like further advice on how to prevent fraud.

Your security is our priority. We are more than ever at your disposal to help you protect your interests.

Sewan Team