Past Incidents

Beginning 29.07.2024 - 00.00 AM Ending 30.07.2024 - 2.00 PM

Impact: Mobile ordering

Dear customer, dear partner,

Since yesterday, all orders (bundle changes included) no longer work. A ticket is opened for analysis.

Sorry for the inconvenience.

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Best regards;

SEWAN technical team

------------- EDIT 26.07.2024 -------------  

Dear customer, dear partner,

Please note that the maintenance performed this morning is completed. Tests are showing that situation is back to normal.

Beginning: 22.07.2024 – 10.00 AM

Ending: 26.07.2024 – 6.00 AM

Impact: DHCP issue. IP address acquisition delayed

Dear customer, dear partner,

Please note that we have noted a rather long delay to acquire a new IP address on our access link. After investigation, Proximus confirmed that their DHCP service is causing the issue. A technical maintenance is planned at their side on 26.07.2024 to fix the issue

SEWAN Technical Team